PYO Hot Chocolate

Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

All cookie orders will be processed within 2-3 business days. Cookies will be shipped via UPS Ground or USPS Priority. Delivery time is estimated at 1-4 business days dependent on the shipping zone. 

All cookies are packaged with extra care to prevent breakage while in transit. We cannot be held responsible for broken cookies once they have left our hands, nor can we be held responsible if a package is shipped out on time but arrives late or is lost en route.

All cookies are packaged with extra care to prevent breakage while in transit. We cannot be held responsible for broken cookies once they have left our hands, nor can we be held responsible if a package is shipped out on time but arrives late or is lost en route.

All of our product is produced in a shared kitchen that handles dairy, egg, tree nuts, wheat, peanuts and soy. Please note that while we do our absolute best, we cannot guarantee that any of our menu items are free of allergens because we share equipment and handle common allergens.  Ultimately, it is the responsibility of the consumer to check all ingredients.